Shipping and return policies for CrocesStore
- Return Policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Items purchased in store, may be returned for store credit only. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at email@example.com or 619-232-2891. Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to Croce’s, Inc., 2732 5th Avenue, San Diego, CA 92103.
It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Croce’s damaged in any way will not be refunded.
* Examples of non-returnable items at Croce’s are opened CDs, DVDs, or any item that has been personalized. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please call us at 619-232-2891 or feel free to email us at firstname.lastname@example.org.
To exchange an item, simply follow the return process and then place a new order. For inventory reasons, we do not currently offer straight exchanges.
Orders may only be cancelled within 24 hours. Please email email@example.com if you wish to cancel your order. After 24 hours the order has been processed and may already be en route to you and can no longer be cancelled. Sale items are an exception and cannot be cancelled after the order is placed.
Damages // Defects
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by calling us at 619-232-2891 or email at firstname.lastname@example.org. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
8.00% sales tax will be charged to orders billed within California.